Consumer Rights

 

We emphasize that our consumers have these rights:

  • To be treated with dignity and respect
  • To receive services that meet individual needs
  • To the services of a certified language or sign language interpreter and written materials and alternate format to accommodate disability, consistent with Title VI of the Civil Rights Act, at no charge, delivered through provider networks
  • To receive culturally sensitive care which does not discriminate in regard to gender, race, national origin, language, age, disability, and sexual orientation
  • To privacy and confidentiality, consistent with state and federal regulations
  • To appeal any denial, termination, suspension, or reduction of services
  • To receive all services which are medically necessary, as applicable
  • To know who is responsible for authorizing and performing treatment/services and the professional status of those providing services

 

Consumers whose services are funded by the Missouri Department of Mental Health have the right to file a complaint with the Missouri Department of Mental Health Client Rights Monitor, or with the Missouri Department of Mental Health Division of Consumer Affairs.

Client Rights Monitor
Missouri Department of Mental Health
P.O. Box 687
Jefferson City, MO 65102
1-800-364-9687

Office of Consumer Affairs
Missouri Department of Mental Health
P.O. Box 687
Jefferson City, MO 65102
1-800-364-9687

Consumers can direct any concerns they may have to CommCare’s Compliance Officer, at (816) 472-9012, ex. 120 (confidential voicemail), or write: Compliance Officer, CommCare, Inc., 1627 Main, Suite 1100, Kansas City, Missouri 64108.

Consumer Responsibilities

It is important that consumers provide accurate, complete information and follow up with scheduled appointments.

Community Mental Healthcare Providers

Comprehensive Mental Health Services, Inc.
Family Guidance Center
Heartland Center for Behavioral Change
North Central Missouri Mental Health Center
Pathways Community Behavioral Healthcare, Inc.
ReDiscover
Swope Health Services
TMC Behavioral Health
Tri-County Mental Health Services