Stakeholder Input


CommCare solicits feedback from various stakeholders to assist in evaluating and monitoring CommCare's Utilization Management (UM), Employee Assistance Program (EAP), and Access Crisis Intervention (ACI) system.

Methods used include:

  • monthly satisfaction survey calls to consumers of the Crisis Hot Line
  • monthly satisfaction survey calls to users of the EAP program
  • annual surveys to community stakeholders and clients, such as:
                Community Mental Health Centers
                Area Hospitals
                Area Law Enforcement Agencies
                Eap Client Companies
                UM Client Companies

  • Goals include:

      • identifying and implementing best practices
      • developing action plans to correct identified deficiencies
      • identifying and addressing consumer and client needs



      For more info, call (816) 472-9012, ex. 118, email, or write us here.

  • Community Mental Healthcare Providers

    Comprehensive Mental Health Services, Inc.
    Family Guidance Center
    Heartland Center for Behavioral Change
    North Central Missouri Mental Health Center
    Pathways Community Behavioral Healthcare, Inc.
    Swope Health Services
    TMC Behavioral Health
    Tri-County Mental Health Services