CommCare solicits feedback from various stakeholders to assist in evaluating and monitoring CommCare's Utilization Management (UM), Employee Assistance Program (EAP), and Access Crisis Intervention (ACI) system.
Methods used include:
- monthly satisfaction survey calls to consumers of the Crisis Hot Line
- monthly satisfaction survey calls to users of the EAP program
- annual surveys to community stakeholders and clients, such as:
Area Law Enforcement Agencies
Eap Client Companies
UM Client Companies