Access Crisis Intervention
CommCares ACI system provides confidential mental health information and services to people who are experiencing an emotional or behavioral crisis. Crisis intervention services are provided by Community Mental Health Centers throughout the region.
Toll-free telephone crisis line
Anyone in CommCare’s service area of 25 counties in northwestern Missouri can access ACI services free of charge by calling 1-888-279-8188. ACI services for the 18 counties of south central Missouri can be reached at no charge by calling 1-800-833-3915.
For the hearing impaired and blind, services are provided through dialing 711. This service is provided at no charge through relaymissouri.com
ACI services are available 24 hours a day, seven days a week to children, adolescents and adults.
Counselors work with callers to clarify the problem and to identify the most appropriate community resources to address the crisis situation.
Warm line services
Counselors help to prevent an emotional or behavioral crisis by providing reassurance and support.
Callers are provided with information for accessing mental health or substance abuse services. Next-day appointments can be scheduled over the telephone for those who have urgent needs.
Mobile assessments and interventions
When a caller requires a face-to-face intervention, a mental health professional in the caller's community will arrange to meet him/her at a safe, convenient location.
Short-term respite services may be arranged if an individual needs a change of environment in order to regain control of his or her situation.
CommCare collaborates with the Community Mental Health Centers to encourage quality crisis services.
If you would like to participate, please call (816) 472–9012, ex. 118,
or email us at firstname.lastname@example.org.
The Access/Crisis Intervention (ACI) system is funded through the
Missouri Department of Mental Health.